Creating a Konnect account is easy and free:

• Visit the Konnect homepage and click "Sign Up"
• Enter your email address and create a strong password
• Verify your email by clicking the link sent to your inbox
• Complete your profile by adding a username and profile picture
• You're all set! Start exploring and connecting

If you've forgotten your password, follow these steps:

• Go to the login page and click "Forgot Password"
• Enter the email address associated with your account
• Check your email for a password reset link
• Click the link and create a new password
• The reset link expires after 24 hours for security

If you don't receive the email, check your spam folder or contact support.

To update your profile:

• Log in to your account
• Click on your profile picture in the top right corner
• Select "Settings" from the dropdown menu
• Navigate to "Profile" tab
• Edit your username, bio, profile picture, or cover photo
• Click "Save Changes" when done

We're sorry to see you go. If you want to delete your account:

• Go to Settings > Account
• Scroll to the bottom and click "Delete Account"
• Read the information about account deletion carefully
• Confirm by entering your password
• Your account will be permanently deleted within 30 days

Note: Account deletion is permanent and cannot be undone. All your data, posts, and connections will be lost.

We accept the following payment methods:

• Credit Cards: Visa, MasterCard, American Express, Discover
• Debit Cards (with Visa or MasterCard logo)
• PayPal
• Apple Pay
• Google Pay

All payments are processed securely through industry-standard encryption.

Payments can be declined for several reasons:

• Insufficient funds in your account
• Incorrect card details (number, CVV, expiry date)
• Card expired or deactivated
• Bank security restrictions on online transactions
• Billing address doesn't match card records

We recommend contacting your bank or trying a different payment method. If the issue persists, please contact our support team.

To update your payment information:

• Log in and go to Settings > Billing
• Click "Payment Methods"
• Add a new payment method or update existing one
• Set your preferred default payment method
• Remove old or unused payment methods if needed

To request a refund:

• Go to Settings > Billing > Transaction History
• Find the transaction you want refunded
• Click "Request Refund" and select a reason
• Submit your request

Refunds are typically processed within 5-7 business days. Please note that not all purchases are eligible for refunds. Review our refund policy for details.

Try these troubleshooting steps:

• Check your internet connection speed
• Clear your browser cache and cookies
• Try using a different browser or device
• Disable browser extensions temporarily
• Update your browser to the latest version
• If using the app, try uninstalling and reinstalling

If the problem persists, check our status page for any ongoing service issues.

Common solutions for upload issues:

• Check file size - maximum is unlimited for videos, 10MB for images
• Verify file format - we support JPG, PNG, GIF, MP4, MOV
• Ensure stable internet connection
• Clear browser cache or app data
• Try uploading from a different device or browser
• Check if you have enough storage space on your device

Common error messages and solutions:

• Error 404: Page not found - the link may be broken or content removed
• Error 500: Server error - try again later or contact support
• Error 403: Access denied - you may not have permission to view this content
• Connection timeout: Check your internet connection

If you encounter an error not listed here, please contact support with the error code.

We appreciate bug reports! Here's how to report an issue:

• Use the contact form below or go to the Contact page
• Select "Technical Issue" as the inquiry type
• Describe the problem in detail
• Include steps to reproduce the issue
• Mention your device, browser, and OS version
• Attach screenshots if possible

Our technical team will investigate and respond as soon as possible.