💬 Community & Engagement

Build meaningful connections with your audience through comments, community posts, and live interactions

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Managing Comments

Comment Settings & Moderation

Comment Options

Setting Description Best For
Allow All Comments Everyone can comment freely Active community engagement
Hold for Review All comments need approval Sensitive topics, strict control
Hold Potentially Inappropriate AI flags suspicious comments Most creators (recommended)
Disable Comments No one can comment Controversial content, announcements

Setting Up Comment Moderation

  1. Go to Studio Settings Studio → Settings → Community
  2. Configure Defaults Set default comment settings for all videos
  3. Add Blocked Words Create list of words to auto-filter
  4. Block Users Prevent specific users from commenting

Responding to Comments

Best Practices for Engagement

  • Reply Within 24 Hours: Quick responses show you care
  • Pin Important Comments: Highlight key information or funny remarks
  • Heart Comments: Show appreciation without full reply
  • Ask Questions: Encourage further discussion
  • Address Criticism: Handle negative feedback professionally

Managing Comment Notifications

  1. Access Notifications Settings → Notifications → Comments
  2. Choose Notification Type Email, push, or in-app alerts
  3. Filter by Priority Get notified only for top comments or replies to you

✨ Engagement Tips

  • Reply to comments in first hour for maximum visibility
  • Create discussion-worthy content that invites comments
  • End videos with questions to encourage comments
  • Recognize regular commenters by name

Dealing with Negative Comments

Types of Negative Comments

Type Action
Constructive Criticism Respond professionally, thank them, improve
Trolling/Hate Delete, hide user, or ignore
Spam Report as spam, block user
Harassment Report to Konnect, block user

⚠️ Don't Feed the Trolls

Engaging with hateful comments often makes things worse. Hide, delete, or block instead of arguing publicly.

📢

Community Posts

What Are Community Posts?

Community posts allow you to share updates, polls, images, and videos with subscribers without uploading a full video.

Eligibility Requirements

  • Subscriber Count: 500+ subscribers
  • Account Status: Good standing with no strikes
  • Content Guidelines: Must follow community guidelines

Creating Community Posts

Post Types Available

Type Description Best For
Text Post Written update or announcement Quick updates, thoughts
Image Post Share photos (up to 10) Behind-the-scenes, memes
Video Post Short clips or teasers Sneak peeks, highlights
Poll Ask audience to vote (2-4 options) Getting feedback, decisions
Quiz Test knowledge with correct answer Education, engagement

How to Create a Post

  1. Open Community Tab Studio → Community → Create Post
  2. Choose Post Type Select text, image, video, poll, or quiz
  3. Add Content Write message, upload media, or create poll options
  4. Publish Post immediately or schedule for later

Community Post Best Practices

What to Post

  • Behind-the-Scenes: Show your creative process
  • Teasers: Preview upcoming videos
  • Polls: Ask for content ideas or preferences
  • Milestones: Celebrate subscriber/view achievements
  • Updates: Schedule changes, delays, or news
  • Engagement: Questions, challenges, or conversations

Posting Frequency

💡 Recommended Schedule

  • Small Channels (under 10K): 2-3 posts per week
  • Medium Channels (10K-100K): 3-5 posts per week
  • Large Channels (100K+): Daily or multiple per day

Don't overpost—quality over quantity. Only post when you have something meaningful to share.

🤝

Building a Loyal Community

Fostering Engagement

Strategies to Build Community

  1. Consistent Upload Schedule Viewers know when to expect new content
  2. Respond to Comments Make viewers feel heard and valued
  3. Create Inside Jokes Build shared language and culture
  4. Feature Viewer Content Showcase fan art, comments, or contributions
  5. Host Live Streams Real-time interaction strengthens bonds
  6. Create Community Challenges Encourage participation with contests or hashtags

Recognizing Your Community

Ways to Show Appreciation

  • Shoutouts: Mention active members by name
  • Milestone Videos: Thank community for subscriber goals
  • Member Spotlights: Feature fans in videos or posts
  • Exclusive Content: Reward loyal followers
  • Meet & Greets: Virtual or in-person events

✅ Community Building Success Signs

  • Comments discussing video content, not just "First!"
  • Viewers replying to each other's comments
  • Fan art, memes, or content about your channel
  • High like-to-view ratio (4%+ is excellent)
  • Viewers returning for every upload
🎭

Collaborations & Networking

Finding Collaboration Partners

Where to Find Collaborators

  • Similar-Sized Channels: Look for creators with similar subscriber counts
  • Same Niche: Collaborate within your content category
  • Complementary Content: Different but related topics
  • Social Media: Connect on Twitter, Discord, or Instagram
  • Creator Communities: Join forums or Discords for creators

Reaching Out for Collaborations

  1. Research the Creator Watch their content, understand their style and audience
  2. Craft Personalized Pitch Explain why collaboration would benefit both channels
  3. Propose Specific Ideas Come with concrete concepts, not vague suggestions
  4. Be Professional Use business email, be courteous and patient
  5. Follow Up Once If no response in 1-2 weeks, send one polite follow-up

Types of Collaborations

Type Description Benefits
Guest Appearances Feature on each other's channels Cross-promotion, new perspectives
Joint Video Create content together, post on both channels Shared effort, double audience
Challenge/Response Create challenge videos referencing each other Viral potential, engagement
Series Collaboration Multi-part series across channels Long-term growth, deep partnership
Podcast/Interview Interview format on one or both channels Easy to produce, authentic
🎙️

Live Interaction Features

Super Chat & Super Stickers

What Are They?

Paid messages that stand out in live chat during streams or premieres.

Super Chat Tiers

Amount Color Pin Duration
$1-$5 Blue 2 minutes
$5-$10 Cyan 5 minutes
$10-$20 Green 10 minutes
$20-$50 Yellow 30 minutes
$50-$100 Orange 1 hour
$100-$500 Magenta/Red 2 hours

Enabling Super Chat

  1. Must be monetized Join Konnect Partner Program first
  2. Enable in Settings Studio → Monetization → Super Chat & Super Stickers
  3. Available During Streams Automatically enabled for live streams and premieres

Handling Live Chat

Best Practices

  • Acknowledge Super Chats: Thank by name when possible
  • Read Regular Comments: Don't ignore non-paying viewers
  • Use Moderators: Assign trusted members to help manage chat
  • Set Chat Rules: Post clear guidelines for respectful interaction
  • Slow Mode: Enable to prevent spam during large streams

🔗 Related Help Topics