đŸ’ŗ Payments & Billing

Manage your payment methods, subscriptions, and transaction history

💰

Payment Methods

Accepted Payment Methods

Payment Method Availability Processing Time
Credit/Debit Cards Visa, Mastercard, Amex, Discover Instant
PayPal Most countries Instant
Apple Pay iOS devices only Instant
Google Pay Android devices, web Instant
UPI (India) India only Instant
Bank Transfer Select countries 1-3 business days

Adding a Payment Method

  1. Go to Payment Settings Settings → Billing → Payment Methods
  2. Click Add Payment Method Choose your preferred option
  3. Enter Payment Details Provide card number, expiry, CVV, or link account
  4. Verify Payment Complete verification if required
  5. Set as Default Choose default payment for subscriptions

🔒 Payment Security

All transactions are encrypted with industry-standard SSL/TLS. We never store complete card details on our servers. Payment processing is handled by certified PCI-DSS compliant partners.

Managing Payment Methods

Updating Card Information

  1. Access Payment Methods Settings → Billing → Payment Methods
  2. Select Card to Update Click on the card you want to modify
  3. Edit Details Update expiry date, billing address, etc.
  4. Save Changes Confirm updates

Removing a Payment Method

  • Go to Settings → Billing → Payment Methods
  • Click "Remove" next to the payment method
  • Confirm deletion (ensure no active subscriptions)

⚠ī¸ Active Subscriptions

You can't remove a payment method that's linked to active subscriptions. Cancel subscriptions first or add an alternative payment method.

⭐

Subscriptions & Channel Memberships

Konnect Premium Subscription

Premium Features

  • Ad-Free Viewing: Watch without interruptions
  • Background Play: Listen with screen off (mobile)
  • Offline Downloads: Save videos for offline viewing
  • Picture-in-Picture: Multitask while watching
  • Early Access: Try new features first
  • Exclusive Content: Premium-only videos

Pricing Tiers

Plan Price Features
Individual $9.99/month 1 account, all premium features
Family $17.99/month Up to 6 accounts
Student $5.99/month Verification required, annual renewal
Annual $99.99/year Save $20 vs monthly

Subscribing to Premium

  1. Go to Premium Page Click "Try Premium" banner or visit konnect.li/premium
  2. Choose Plan Select Individual, Family, Student, or Annual
  3. Add Payment Method Enter payment details
  4. Start Free Trial 7-day free trial (first-time subscribers only)
  5. Enjoy Premium Features activate immediately

Channel Memberships

How Channel Memberships Work

Support your favorite creators with monthly memberships. Get exclusive perks like badges, emojis, and members-only content.

Joining a Membership

  1. Visit Creator's Channel Go to the channel page
  2. Click "Join" Button Located below channel banner
  3. Choose Membership Tier Select tier based on perks and price
  4. Complete Payment Enter payment details or use saved method
  5. Access Perks Badges and exclusive content available immediately

Managing Your Memberships

  • View All Memberships: Settings → Billing → Memberships
  • Upgrade/Downgrade: Change tier anytime
  • Pause Membership: Temporarily suspend for 1-6 months
  • Cancel Anytime: No commitment, cancel before renewal
📋

Billing & Transaction History

Viewing Your Billing History

  1. Open Billing Settings Settings → Billing → Transaction History
  2. Filter Transactions By date range, type, or amount
  3. View Details Click any transaction for full details
  4. Download Invoice Export as PDF for record-keeping

Transaction Types

  • Subscriptions: Recurring monthly/annual charges
  • Memberships: Channel membership fees
  • Super Chat/Thanks: Tips sent during streams or on videos
  • Purchases: One-time purchases (rentals, PPV events)
  • Refunds: Credits returned to your account

Understanding Your Charges

Subscription Billing Cycle

📅 When You're Charged

  • Monthly Plans: Billed on same day each month
  • Annual Plans: Billed once per year
  • Free Trial: Charged after trial ends (cancel before to avoid)
  • Pro-rated Charges: Partial month charges when upgrading mid-cycle

Failed Payments

Day Action
Day 1 Payment fails, email notification sent
Day 3 Retry payment, reminder email
Day 7 Final retry, final warning email
Day 10 Subscription suspended until payment updated

Resolving Payment Issues

  1. Check Payment Method Verify card hasn't expired or been declined
  2. Update Billing Information Add new card or update existing
  3. Retry Payment Click "Retry" in billing settings
  4. Contact Bank If issue persists, check with your bank
↩ī¸

Refunds & Cancellations

Canceling Subscriptions

How to Cancel

  1. Go to Subscription Settings Settings → Billing → Subscriptions
  2. Select Subscription to Cancel Choose Premium or specific membership
  3. Click Cancel Subscription Follow prompts to confirm
  4. Provide Feedback (Optional) Tell us why you're canceling
  5. Confirm Cancellation You'll retain access until period ends

✅ What Happens After Canceling

  • Access continues until end of billing period
  • No further charges will be made
  • You can resubscribe anytime
  • Your preferences and settings are saved

Refund Policy

Eligible for Refund

Purchase Type Refund Timeframe Conditions
Subscriptions Within 7 days First-time subscribers only
Accidental Purchases Within 48 hours Must not have used/accessed content
Technical Issues Case-by-case Documented problems preventing use
Unauthorized Charges 90 days Must file dispute with proof

NOT Eligible for Refund

❌ No Refunds For

  • Super Chat or Super Thanks tips
  • Channel memberships after accessing perks
  • Partial month refunds (pro-rated only on upgrades)
  • Subscription renewals (cancel before renewal to avoid charge)
  • Change of mind after 7 days

Requesting a Refund

  1. Check Eligibility Review refund policy above
  2. Go to Transaction History Settings → Billing → Transaction History
  3. Find the Purchase Locate transaction you want refunded
  4. Click Request Refund Button appears on eligible transactions
  5. Select Reason Choose from dropdown menu
  6. Submit Request Refunds processed within 5-10 business days

Refund Processing Time

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 1-3 business days
  • Digital Wallets: 1-5 business days
  • Bank Transfer: 7-14 business days
📝

Tax Information

Sales Tax & VAT

Tax Application

Taxes are automatically calculated based on your billing address:

  • US Customers: State sales tax applies where required
  • EU Customers: VAT charged based on country rate
  • India Customers: GST (18%) applies to all purchases
  • Other Countries: Local tax rates as applicable

Updating Tax Information

  1. Go to Billing Settings Settings → Billing → Tax Information
  2. Update Billing Address Ensure address is accurate for correct tax rate
  3. Add Tax ID (If Applicable) Business customers: add VAT/GST number

Tax Receipts & Invoices

Downloading Tax Documents

  1. Access Transaction History Settings → Billing → Transaction History
  2. Select Transaction Click on purchase to view details
  3. Download Invoice Click "Download PDF" button

Invoices include full tax breakdown, business details, and transaction ID for record-keeping.

🔗 Related Help Topics