🔐 Account & Settings

Complete guide to managing your Konnect account, profile customization, security settings, and privacy controls

✨

Creating & Verifying Your Account

How to Create a Konnect Account

  1. Step 1: Visit Konnect Website Go to konnect.li and click the "Sign Up" button in the top right corner
  2. Step 2: Choose Sign-Up Method Select from Email or Google registration
  3. Step 3: Enter Your Information Provide your email address, create a strong password (minimum 8 characters with letters, numbers, and symbols)
  4. Step 4: Verify Your Email Check your inbox for a verification email and click the confirmation link within 24 hours
  5. Step 5: Complete Your Profile Add your username, profile picture, and bio to get started

💡 Username Guidelines

  • Must be 3-30 characters long
  • Can contain letters, numbers, underscores, and periods
  • Cannot contain spaces or special characters (@, #, !, etc.)
  • Must be unique (not already taken by another user)
  • Can be changed once every 30 days

Account Verification & Badges

Get your account verified to increase trust and visibility:

Eligibility Requirements

  • Authentic: Your account must represent a real person, business, or entity
  • Unique: Only one account per person or business can be verified
  • Complete: Profile must have a profile photo, bio, and at least 3 published videos
  • Active: Account must have been active for at least 60 days
  • Followers: Minimum 10,000 followers (or notable public figure)
  • Compliance: Must follow Community Guidelines and Terms of Service

How to Apply for Verification

  1. Navigate to Settings Go to Settings → Account → Request Verification
  2. Submit Required Documents Provide government-issued ID, business documents, or proof of notability
  3. Wait for Review Verification requests are typically reviewed within 7-14 business days
  4. Check Status You'll receive an email notification about your verification status

⚠️ Verification Denials

If denied, you can reapply after 30 days. Common reasons for denial include incomplete profile, insufficient following, impersonation concerns, or guideline violations.

🎨

Profile Customization

Editing Your Profile

Personalize your Konnect presence with these customization options:

Profile Photo

  • Format: JPG, PNG, or GIF
  • Size: Maximum 5MB
  • Dimensions: Minimum 200x200 pixels (recommended 800x800)
  • Aspect Ratio: Will be cropped to square (1:1)
  • Guidelines: Must show your face clearly, no inappropriate content

Banner/Cover Image

  • Format: JPG or PNG
  • Size: Maximum 10MB
  • Dimensions: Recommended 2560x1440 pixels
  • Aspect Ratio: 16:9 for best display across devices

Bio/Description

  • Character Limit: 160 characters
  • Allowed Content: Text, emojis, hashtags
  • Links: Add up to 3 external links (website, social media, etc.)
  • Best Practices: Clearly describe who you are and what content you create

Display Name

  • Length: 1-50 characters
  • Changes: Can be changed anytime (unlike username)
  • Allowed Characters: Any characters including emojis and special symbols

Channel Customization

Organize and showcase your content effectively:

Playlists

  1. Create Playlist Go to Library → Playlists → Create New Playlist
  2. Add Videos Click "Add to Playlist" on any video and select your playlist
  3. Organize Order Drag and drop videos to reorder within playlists
  4. Privacy Settings Choose Public, Unlisted, or Private visibility

Featured Sections

  • Featured Video: Pin your best video at the top of your profile
  • Popular Uploads: Automatically display your most-viewed videos
  • Recent Uploads: Show your latest content
  • Custom Sections: Create custom sections with specific videos or playlists
🔒

Security & Login Settings

Password Management

Changing Your Password

  1. Access Security Settings Go to Settings → Security → Change Password
  2. Enter Current Password Verify your identity with your existing password
  3. Create New Password Enter a strong password meeting all requirements
  4. Confirm Changes You'll be logged out and need to sign in again with the new password

Resetting Forgotten Password

  1. Click "Forgot Password" On the login page, click the forgot password link
  2. Enter Email Address Provide the email associated with your account
  3. Check Your Email Look for password reset email (check spam folder if needed)
  4. Create New Password Click the reset link and create a new strong password

🔐 Strong Password Requirements

  • Minimum 8 characters (12+ recommended)
  • At least one uppercase letter
  • At least one lowercase letter
  • At least one number
  • At least one special character (!@#$%^&*)
  • Avoid common words, names, or predictable patterns

Two-Factor Authentication (2FA)

Add an extra layer of security to your account:

Setting Up 2FA

  1. Enable 2FA Settings → Security → Two-Factor Authentication → Enable
  2. Choose Method Select SMS, Authenticator App (Google Authenticator, Authy), or Email
  3. Verify Setup Enter the verification code sent to your device/email
  4. Save Backup Codes Download and securely store 10 backup codes for emergency access

Recommended 2FA Method

Method Security Level Convenience Best For
Authenticator App 🔒🔒🔒 High ⭐⭐⭐ Good Most users (recommended)
SMS Text 🔒🔒 Medium ⭐⭐⭐⭐ Easy Quick setup, less secure
Email 🔒 Basic ⭐⭐⭐⭐⭐ Very Easy Backup method only

✅ Benefits of 2FA

  • Prevents unauthorized access even if password is compromised
  • Alerts you of suspicious login attempts
  • Required for monetization and verification
  • Protects your content and personal information

Active Sessions Management

Monitor and control where you're logged in:

Viewing Active Sessions

  1. Access Session Manager Settings → Security → Active Sessions
  2. Review Devices See all devices currently logged into your account with location, browser, and last active time
  3. Sign Out Remotely Click "Sign Out" next to any suspicious or unused device
  4. Sign Out All Devices Use "Sign Out Everywhere" to log out from all devices except your current one

🚨 If You See Suspicious Activity

If you notice unfamiliar devices or locations:

  1. Immediately sign out all devices
  2. Change your password right away
  3. Enable 2FA if not already active
  4. Review recent account activity for unauthorized changes
  5. Contact support if you suspect account compromise
👁️

Privacy & Visibility Settings

Profile Privacy Settings

Account Privacy Options

  • Public Account: Anyone can view your profile, videos, and playlists
  • Private Account: Only approved followers can see your content

Switching to Private Account

  1. Navigate to Privacy Settings Settings → Privacy → Account Privacy
  2. Toggle Private Account Switch from Public to Private
  3. Manage Follower Requests Approve or deny follow requests individually

📊 Private Account Implications

  • Videos won't appear in search results or recommendations
  • Profile won't be discoverable by non-followers
  • Reduced growth potential and visibility
  • Existing followers retain access to your content

Content Visibility Controls

Who Can See Your Content

Setting Description Use Case
Public Anyone can view, search results, recommendations Growing your audience
Unlisted Only people with the link can view Sharing with specific people
Private Only you can view Drafts or personal content
Followers Only Only approved followers can view Exclusive content for community

Interaction Privacy

Comment Controls

  • Everyone: All users can comment
  • Followers: Only your followers can comment
  • No One: Comments disabled
  • Approved Users: Manual approval required for each comment

Who Can Message You

  • Everyone: Any Konnect user can send you direct messages
  • People You Follow: Only users you follow can message you
  • No One: Disable direct messages completely

Tag and Mention Controls

  1. Manage Tag Settings Settings → Privacy → Tags and Mentions
  2. Choose Who Can Tag You Everyone, People You Follow, or No One
  3. Review Tags Approve or remove tags manually before they appear

Blocking & Restricted Accounts

Blocking Users

  1. Go to User Profile Navigate to the profile of the user you want to block
  2. Click Block Tap the three dots (•••) → Block User
  3. Confirm Block Blocked user won't be notified

What Happens When You Block Someone

  • They can't view your profile, videos, or stories
  • They can't send you messages or comments
  • They won't see your content in their feed
  • Previous comments remain but they can't add new ones
  • They can't mention or tag you

Managing Blocked Accounts

Settings → Privacy → Blocked Accounts → View list and unblock if needed

Restricted Accounts (Softer Alternative)

  • What it does: Limits interaction without full block
  • Comments: Only they can see their comments on your videos
  • Messages: Go to Message Requests instead of inbox
  • Activity: They can't see when you're online or read receipts
⚙️

Account Management & Settings

Notification Settings

Customizing Notifications

Settings → Notifications → Customize by type:

  • Push Notifications: Mobile app notifications
  • Email Notifications: Notifications sent to your email
  • In-App Notifications: Alerts within Konnect platform

Notification Categories

Category Default Recommendation
New Followers On On for growth tracking
Comments On On for engagement
Likes On Off if high volume
Mentions On On to see tags
Direct Messages On On for communication
Recommendations On Personal preference

Language & Regional Settings

Changing Language

  1. Access Language Settings Settings → General → Language
  2. Select Language Choose from 50+ supported languages
  3. Apply Changes Interface will update immediately

Time Zone and Date Format

  • Time Zone: Automatically detected or manually set
  • Date Format: MM/DD/YYYY or DD/MM/YYYY
  • Time Format: 12-hour or 24-hour

Connected Accounts & Third-Party Apps

Linking Social Media Accounts

  • Cross-Posting: Share Konnect videos to Instagram, Twitter, Facebook
  • Import Contacts: Find friends from other platforms
  • Authentication: Sign in with Google, Apple, or Facebook

Managing Connected Apps

  1. View Connected Apps Settings → Security → Connected Apps
  2. Review Permissions See what data each app can access
  3. Revoke Access Remove apps you no longer use or trust

⚠️ Third-Party App Security

Only connect apps from trusted developers. Regularly review and remove unused connected apps to protect your account security.

Data & Storage Management

Viewing Your Data Usage

  • Storage Used: Total space used by uploaded videos
  • Bandwidth: Data transferred for video streaming
  • Cache: Temporary files stored on your device

Clearing Cache

  1. Mobile App Settings → Data & Storage → Clear Cache
  2. Web Browser Browser settings → Clear browsing data → Cached images and files

Downloading Your Data

Request a copy of your Konnect data:

  1. Request Data Export Settings → Privacy → Download Your Data
  2. Select Data Types Choose videos, comments, messages, account info, etc.
  3. Receive Download Link You'll get an email with download link within 48 hours
  4. Download Archive Download is available for 7 days
🔄

Account Recovery & Deletion

Recovering a Hacked Account

Signs Your Account May Be Compromised

  • Unfamiliar videos posted from your account
  • Changed profile information you didn't update
  • Messages sent that you didn't write
  • Unfamiliar login notifications
  • Password no longer works

Immediate Actions

  1. Reset Password Immediately Use "Forgot Password" to regain access
  2. Sign Out All Devices Settings → Security → Sign Out Everywhere
  3. Enable 2FA Set up two-factor authentication for extra security
  4. Review Recent Activity Check for unauthorized videos, comments, or messages
  5. Contact Support Report the incident to support@konnect.li

🛡️ Preventing Future Hacks

  • Never share your password with anyone
  • Don't click suspicious links in messages
  • Use unique passwords for each platform
  • Enable 2FA on all accounts
  • Regularly update your password
  • Don't use the same password you use elsewhere

Temporarily Deactivating Your Account

What Happens When You Deactivate

  • Profile is hidden from public view
  • Videos are not visible or searchable
  • You can reactivate anytime by logging back in
  • All content and data are preserved

How to Deactivate

  1. Navigate to Settings Settings → Account → Deactivate Account
  2. Select Reason Choose reason for deactivation (optional feedback)
  3. Confirm Deactivation Enter password to confirm

Permanently Deleting Your Account

⚠️ Important: Account Deletion is Permanent

Once deleted, your account cannot be recovered. All videos, comments, likes, and data will be permanently removed.

What Gets Deleted

  • ✗ Profile and username (becomes available for others)
  • ✗ All uploaded videos and content
  • ✗ Comments and interactions
  • ✗ Followers and following lists
  • ✗ Playlists and saved content
  • ✗ Messages and chat history
  • ✗ Analytics and insights data

Deletion Process

  1. Download Your Data (Optional) Request data export before deletion to save your content
  2. Navigate to Account Deletion Settings → Account → Delete Account
  3. Read Warnings Review what will be deleted
  4. Select Reason Provide feedback (optional)
  5. Enter Password Confirm your identity
  6. 30-Day Grace Period Account is scheduled for deletion; you have 30 days to cancel by logging in

💡 Consider Alternatives

Before deleting, consider:

  • Deactivation: Temporarily hide your account
  • Private Account: Make profile private instead
  • Delete Videos: Remove specific content instead of entire account
  • Break: Just log out and take time away

🔗 Related Help Topics